SHIPPING POLICY

The Pea Pod Port Isaac

Address: 26 New Rd, Port Isaac, PL29 3SB

Tel: 01208 881197 / 07984 787508

​

1. Processing Times

Orders are processed during our shop’s opening hours and usually dispatched within 1–2 business days. During busy periods, processing may take up to 3 business days. You will receive a confirmation email once your order has been shipped.

​

2. Delivery Options

• Local Delivery (Port Isaac & Surrounding Area):
  We offer a local delivery service within Port Isaac and nearby villages. This service is available on select days—please check the checkout page or contact us for availability.

• Standard UK Shipping:
  We use Royal Mail or other trusted couriers for UK-wide deliveries. Estimated delivery time: 2–5 business days after dispatch.

• Express Shipping:
  Available at checkout for an additional charge. Estimated delivery time: 1–2 business days after dispatch.

​

3. Shipping Charges

Shipping charges are calculated at checkout based on the size, weight, and destination of your order. Orders over a certain value may qualify for free standard delivery—check our website banner or promotions for current offers.

​

4. Click & Collect

You are welcome to order online and collect in-store at:
The Pea Pod, 26 New Rd, Port Isaac, PL29 3SB
We will notify you when your order is ready for collection.

​

5. Delivery Issues

If your parcel hasn’t arrived within the expected timeframe, please contact us at:
📞 01208 881197 / 07984 787508
📧 Or via our website contact form.

​

We will assist you in tracking your package and resolving any issues.

​

6. International Shipping

At this time, we only offer shipping within the UK. For special requests, please contact us directly.

​

7. Incorrect Addresses & Undeliverable Orders

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for delays or losses due to incorrect or incomplete addresses. Undeliverable packages may incur additional redelivery fees.

​

Thank you for shopping with The Pea Pod Port Isaac.

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please read our returns policy below:

​

1. Returns Eligibility

• You may return unused, unopened items in their original condition within 7 days of purchase or delivery for a full refund or exchange.

• Proof of purchase (receipt or order confirmation) is required.

• Perishable goods, personalised items, and sale items are non-refundable unless faulty.

​

2. How to Return an Item

You can return your item in one of the following ways:

• In Person:
  Bring the item and your proof of purchase to our shop at:
  The Pea Pod, 26 New Rd, Port Isaac, PL29 3SB

• By Post:
  Please contact us first on 01208 881197 or 07984 787508 before sending your return.
  Return the item securely packaged to the shop address above.
  Note: Customers are responsible for return postage costs unless the item is faulty or incorrect.

​

3. Refunds

• Once we receive your return and confirm the item is in its original condition, we will process your refund within 5 working days.

• Refunds will be made to the original payment method.

• If the item is damaged or not returned in its original condition, a partial refund may apply.

 

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including postage costs where applicable.

​

5. Exchanges

If you’d like to exchange an item, please contact us. We’re happy to help where stock availability allows.